SHIPPING
Products purchased on ambrosiaofficial.com will only be delivered within the Italian territory; therefore, deliveries abroad are excluded. Delivery to the locations of Livigno and Campione d'Italia is also excluded.
Shipping costs amount to €5.99 for orders under €20.00 and €3.99 for orders over €20.00, both for the North and South and the Islands.
The times indicated for delivery terms are merely indicative; it is not possible to provide guarantees on delivery times as there are various variables that can affect them (for example, holidays, strikes, weather events, etc.). Therefore, no liability can be attributed to ambrosiaofficial.com in the event of a delay in processing the order or in delivering what was ordered, nor can the Customer claim compensation.
In the case of an online purchase, the Customer may exercise the Right of Withdrawal within 10 days from the delivery date, in order to obtain a refund of the purchased items. We recommend that you keep the original packaging for the entire duration of the warranty, so as not to have problems in shipping the goods to the authorized service center should the need arise.
REB&RAC SPA SRL has chosen Bartolini Express as the courier for its Customers.
Payment for the goods by the Customer will take place using the method chosen at the time of the order.
Delivery of the ordered goods is understood to be at street level; for different delivery methods, Customers must make an explicit request via email to our customer service address: info@ambrosiaofficial.com.
For every order placed on ambrosiaofficial.com, an invoice for the shipped material is issued, which will be sent via email to the order holder, pursuant to art. 14 of Presidential Decree 445/2000 and Legislative Decree 52/2004. The information provided by the Customer at the time of the order is authoritative for the issuance of the invoice. No changes to the invoice will be possible after it has been issued.
DELIVERIES AND DISPUTES
1.1 Upon delivery of the goods by the courier, the Customer is required to check:
- that the number of packages being delivered corresponds to what is indicated in the transport document
- that the packaging is intact in all its parts and not damaged; even the adhesive tape or any material used to close the package must be intact
1.2 Any disputes regarding damage to the packaging, possible tampering, breakage, or non-correspondence of the number of packages or indications must be made on the spot at the time of delivery, by affixing the phrase “GOODS CHECK RESERVATION FOR” on the courier's delivery document (specifying the reason, for example, "damaged packaging," "wet packaging," "package already opened," etc.).
IMPORTANT: If the courier's delivery document is signed by the Customer without noting any reservations as described above, there will be no possibility of contesting the external characteristics of what was delivered.
1.3 Any problems concerning the physical integrity, correspondence, or completeness of the products received must be reported within 7 days of delivery by writing an email to the email address info@ambrosiaofficial.com, indicating in the subject the phrase "ORDER DELIVERY PROBLEMS NUMBER" and writing the order number communicated by REB&RAC SPA SRL to the Customer.
1.4 In case of failure to collect the goods within 5 working days while they are in storage at the courier's warehouses due to repeated inability to deliver to the address indicated by the Customer at the time of the order, the goods will be returned to the warehouses of REB&RAC SPA SRL and the Customer will have to pay the storage and extra shipping costs.
PAYMENT METHODS
Advance Bank Transfer
The Advance Bank Transfer payment method cannot be used for all items in the catalog; any limitations are highlighted within the shopping cart. In case of payment via Advance Bank Transfer, what is ordered by the Customer will be held until receipt of the proof of the bank transfer, which will be sent via fax or email to REB&RAC SPA SRL no later than 3 working days from the date of order acceptance. The shipment of the goods will take place only upon actual credit to the bank account of REB&RAC SPA SRL, which must take place within 7 working days from the date of order acceptance; once these deadlines have passed, the order will be considered automatically canceled.
The bank transfer reference must include:
- the order reference number
- the date the order was placed
- the first and last name of the order holder
Payment via PayPal
It is possible to pay for your purchases using the PayPal payment method. This type of payment does not entail any surcharge on the total merchandise. The amount due will be charged to the PayPal account at the time of order confirmation, and at the end of the transaction, the Customer will receive a summary email from PayPal. In case of cancellation of the same, the amount will be refunded to the same account.
REB&RAC SPA SRL is not responsible for direct or indirect damage caused by the delay on the part of PayPal in releasing the committed amount. REB&RAC SPA SRL is in no case able to know the financial situation or data of the Customer, so no electronic archive containing such data will be created or maintained.
TERMS OF SALE
1.1 The contract stipulated between REB&RAC SPA SRL and the Customer is considered concluded with the acceptance of the order by REBRAC SPA. This acceptance is considered tacit if not otherwise communicated to the Customer in any way.
1.2 By placing an order in the various allowed modes, the Customer declares to have read all the indications provided to him during the purchasing procedure and to fully accept the general and payment conditions described below.
1.3 Once the online purchasing procedure is finished, the Customer will print or save the electronic copy and keep these general terms of sale, in compliance with the provisions of Articles 3 and 4 of Legislative Decree 185/1999 on distance selling.
1.4 The Customer is denied any right to damages or compensation, as well as any contractual or extra-contractual liability, in case of direct or indirect damages to persons and/or things caused by the non-acceptance, even partial, of an order by REB&RAC SPA SRL.
1.5 REB&RAC SPA SRL is in no way responsible for communications sent to the Customer but never received due to outdated addresses, or for documents issued with incorrect data within the registry. Therefore, the Customer is required to keep their personal data (phone number, address, tax code or VAT number, etc.) communicated to REB&RAC SPA SRL at the time of registration updated.
PURCHASING METHODS
1.1 The Customer can purchase only and exclusively the products present in the online catalog of ambrosiaofficial.com at the time the order is placed, as described in the relative information sheets.
1.2 The image present in a product's descriptive sheet might not be perfectly representative of its characteristics but may differ, for example, in color, dimensions, or accessory products present in the figure.
1.3 All information supporting the purchase (Glossary, Purchasing Guide, Reviews, etc.) is to be considered as simple generic information material and not attributable to the real characteristics of a single product.
1.4 REB&RAC SPA SRL communicates the correct receipt of the order via email confirmation to the email address provided by the Customer during registration. The message, in addition to the date and time of the order, will also show the "Order Number," which will be unique and the only one the Customer must use for subsequent and eventual communications. In case of non-acceptance of the order, REB&RAC SPA SRL will promptly notify the Customer via email.
1.5 All data entered in the order will be included in the confirmation message; the Customer undertakes to verify its correctness, as well as to communicate any corrections to the email address info@ambrosiaofficial.com.
RIGHT OF WITHDRAWAL
1.1 The “Right of Withdrawal” is regulated pursuant to Legislative Decree 206/2005. The consumer has the right to withdraw from the purchase contract for any reason, without the need to provide explanations and without any penalty, except as indicated in points 5.c and 5.e of the "Right of Withdrawal" paragraph.
1.2 If a Customer purchases goods indicating a VAT number in the order confirmation, they will not be able to avail themselves of the “Right of Withdrawal.” To exercise the right of withdrawal, the Customer must send a communication to that effect to REBRAC SPA within 14 days from the date of receipt of the goods. This communication must be addressed to REB&RAC SPA SRL, Via Paghezzana, 29 - Fosdinovo (MS), anticipating a copy via email to info@ambrosiaofficial.com within the 14-day deadline, attaching the original via registered letter with return receipt which must be sent strictly within the next 336 hours.
1.3 The goods must be returned intact, complete with all its parts and in the original packaging, kept and possibly used according to normal diligence, without there being any signs of wear or dirt. The goods must be inserted in a second box on which, in addition to the recipient's and sender's address, a label showing the NAR number must also be affixed. It is strictly forbidden to affix labels or adhesive tape directly onto the original product packaging.
1.4 The right of withdrawal is in any case subject to the following conditions:
The purchased good must be returned intact in its original packaging, complete in all its parts, and the original packaging must present the same conditions in which it was delivered to the Customer;
It is not possible to exercise the “Right of Withdrawal” only on part of the purchased product, as such right is applicable only and exclusively to the product purchased in its entirety
1.5 The right of withdrawal is totally forfeited in the absence of the essential conditions of integrity of the good (packaging and/or its content) and in cases where REB&RAC SPA SRL verifies:
The negligent use of the good that has compromised its integrity or the use of any consumables; the lack of the outer packaging and/or original inner packaging or any integral parts of the product;
- damage to the product for causes other than its transport;
- in the event of forfeiture of the right of withdrawal, the goods will remain at the headquarters of REB&RAC SPA SRL at the disposal of the Customer for collection at their own expense
1.6 Shipping costs related to the return of the good are borne by the Customer; shipping costs to the Customer and any other accessory costs highlighted at the time of placing the order will not be refunded;
1.7 The good subject to shipment remains under the complete responsibility of the Customer until confirmed receipt at our headquarters;
1.8 In case of damage to the good during transport, the product may be returned by the Customer, and REB&RAC SPA SRL will notify the Customer of the occurrence (within 5 working days of receipt of the good) to allow them to promptly file a complaint against the courier and obtain a refund of the value of the good (if insured);
1.9 In the case of goods returned with uninsured shipments, REB&RAC SPA SRL is not responsible in any way for damage, theft, or loss of the same;
1.10 In the event of return, upon its arrival at our headquarters, the product will be examined to assess any damage or tampering not resulting from transport. Should the original packaging and/or original packing be ruined, REB&RAC SPA SRL will deduct a percentage of the same from the refund due, which cannot exceed 10%. Except for what is expressly indicated in point 5.c of the "Right of Withdrawal" paragraph, REB&RAC SPA SRL will refund the Customer the entire amount already paid within 14 days of the return of the goods, through the procedure of reversing the amount charged to the Credit Card or via Bank Transfer. In this case, the Customer must promptly provide the bank details (IBAN code of the invoice holder) on which they wish to receive the refund.
PRIVACY
The data controller is REB&RAC SPA SRL. Personal data requested at the time of placing the order are collected and processed in order to satisfy the express requests of the Customer and will in no case and for no reason be transferred to third parties. REB&RAC SPA SRL guarantees its Customers compliance with the legislation regarding the processing of personal data, governed by EU Regulation 2016/679 (GDPR) and subsequent amendments and additions.