Terms of service

SHIPPING

Products purchased on ambrosiaofficial.com will be delivered only within Italy; deliveries abroad are therefore excluded. Delivery to Livigno and Campione d'Italia is also excluded.
Shipping costs are €5.99 for orders under €20.00 and €3.99 for orders over €20.00, for Northern Italy, Southern Italy and the Islands alike.
Delivery times are purely indicative. No guarantee can be given on delivery times, as several factors may affect them (for example holidays, strikes, weather events, etc.). Therefore, ambrosiaofficial.com cannot be held liable for any delay in processing the order or delivering the goods ordered, and the Customer may not claim any compensation.
For online purchases, the Customer may exercise the Right of Withdrawal within 10 days from the delivery date in order to obtain a refund of the purchase. We recommend keeping the original packaging for the entire warranty period, to avoid problems when shipping the goods to the authorized service center should the need arise.
REB&RAC SPA SRL has chosen Bartolini Express as the courier for its Customers.
The Customer will pay for the goods using the payment method chosen when placing the order.
Delivery of the goods ordered is at street level; for different delivery arrangements, Customers must make an explicit request by email to our customer service: info@ambrosiaofficial.com.
For every order placed on ambrosiaofficial.com, an invoice for the goods shipped is issued and sent by email to the order holder, pursuant to art. 14 of Presidential Decree 445/2000 and Legislative Decree 52/2004. The invoice is issued on the basis of the information provided by the Customer when placing the order. No changes can be made to the invoice once it has been issued.

DELIVERIES AND CLAIMS

1.1 Upon delivery of the goods by the courier, the Customer must check:
- that the number of parcels delivered matches the number stated on the transport document
- that the packaging is intact in all its parts and undamaged; the adhesive tape or any material used to seal the parcel must also be intact

1.2 Any claims regarding damaged packaging, tampering, breakage or discrepancies in the number of parcels or in the details must be made on the spot at the time of delivery, by writing "ACCEPTED SUBJECT TO INSPECTION FOR" on the courier's delivery document (specifying the reason, for example "damaged packaging", "wet packaging", "parcel already opened", etc.).

IMPORTANT: If the Customer signs the courier's delivery document without noting any reservation as described above, it will not be possible to raise any claim regarding the external condition of the goods delivered.

1.3 Any problems concerning the physical integrity, conformity or completeness of the products received must be reported within 7 days of delivery by emailing info@ambrosiaofficial.com, with the subject line "DELIVERY PROBLEMS ORDER NUMBER" followed by the order number communicated to the Customer by REB&RAC SPA SRL.

1.4 If the goods held in storage at the courier's warehouse are not collected within 5 working days due to repeated failed delivery attempts at the address provided by the Customer when placing the order, the goods will be returned to the warehouses of REB&RAC SPA SRL and the Customer will be charged the storage and additional shipping costs.

PAYMENT METHODS

Advance Bank Transfer
Payment by Advance Bank Transfer is not available for all items in the catalog; any restrictions are shown in the shopping cart. In case of payment by Advance Bank Transfer, the goods ordered by the Customer will be reserved until proof of payment is received, which must be sent by fax or email to REB&RAC SPA SRL no later than 3 working days from the date the order is accepted. The goods will be shipped only once the payment has actually been credited to the bank account of REB&RAC SPA SRL, which must occur within 7 working days from the date the order is accepted; after these deadlines, the order will automatically be considered cancelled.

The bank transfer reference must include:

- the order reference number

- the order date

- the first and last name of the order holder

Payment by PayPal
Purchases can be paid using PayPal. This payment method does not involve any surcharge on the total amount. The amount due will be charged to the PayPal account upon confirmation of the order, and at the end of the transaction the Customer will receive a summary email from PayPal. If the order is cancelled, the amount will be refunded to the same account.

REB&RAC SPA SRL is not liable for any direct or indirect damage caused by delays on the part of PayPal in releasing the reserved amount. REB&RAC SPA SRL is in no case able to know the Customer's financial position or details, and therefore no electronic archive containing such data will be created or kept.

TERMS OF SALE

1.1 The contract between REB&RAC SPA SRL and the Customer is deemed concluded upon acceptance of the order by REB&RAC SPA SRL. Such acceptance is deemed tacit unless otherwise communicated to the Customer by any means.

1.2 By placing an order through any of the permitted methods, the Customer declares to have read all the information provided during the purchase process and to fully accept the general and payment terms described below.

1.3 Once the online purchase process is completed, the Customer shall print or save an electronic copy of, and keep, these general terms of sale, in accordance with articles 3 and 4 of Legislative Decree 185/1999 on distance selling.

1.4 The Customer shall have no right to compensation or indemnity, nor shall any contractual or non-contractual liability arise, for direct or indirect damage to persons and/or property caused by the non-acceptance, even partial, of an order by REB&RAC SPA SRL.

1.5 REB&RAC SPA SRL is in no way responsible for communications sent to the Customer but never received due to outdated contact details, or for documents issued with incorrect personal data. The Customer is therefore required to keep their personal data (telephone number, address, tax code or VAT number, etc.) provided to REB&RAC SPA SRL at the time of registration up to date.

PURCHASE PROCEDURE

1.1 The Customer may purchase only the products listed in the online catalog of ambrosiaofficial.com at the time the order is submitted, as described in the relevant product sheets.

1.2 The image shown in a product's description may not perfectly represent its characteristics and may differ, for example, in color, size or accessory products shown in the picture.

1.3 All information supporting the purchase (Glossary, Buying Guide, Reviews, etc.) is to be considered general information material only and does not refer to the actual characteristics of any individual product.

1.4 REB&RAC SPA SRL confirms receipt of the order by email to the email address provided by the Customer during registration. In addition to the date and time of the order, the message will include the "Order Number", which is unique and is the only one the Customer must use for any subsequent communications. If the order is not accepted, REB&RAC SPA SRL will promptly inform the Customer by email.

1.5 All data entered in the order will be shown in the confirmation message; the Customer undertakes to verify that it is correct and to report any corrections to info@ambrosiaofficial.com.

RIGHT OF WITHDRAWAL

1.1 The "Right of Withdrawal" is governed by Legislative Decree 206/2005. The consumer has the right to withdraw from the purchase contract for any reason, without having to give any explanation and without any penalty, except as indicated in points 5.c and 5.e below of the "Right of Withdrawal" section.

1.2 Customers who purchase goods by entering a VAT number in the order confirmation cannot exercise the "Right of Withdrawal". To exercise the right of withdrawal, the Customer must send REB&RAC SPA SRL a notice to that effect within 14 days from the date of receipt of the goods. This notice must be addressed to REB&RAC SPA SRL, Via Paghezzana 29, Fosdinovo (MS), Italy, sending a copy in advance by email to info@ambrosiaofficial.com within the 14-day deadline, and the original by registered letter with return receipt, which must be sent strictly within the following 336 hours.

1.3 The goods must be returned intact, complete in all their parts and in their original packaging, having been kept and, if applicable, used with normal care, without signs of wear or dirt. The goods must be placed in a second box bearing, in addition to the recipient's and sender's addresses, a label with the RMA number. It is strictly forbidden to apply labels or adhesive tape directly to the original product packaging.

1.4 The right of withdrawal is in any case subject to the following conditions:

The purchased item must be returned intact in its original packaging, complete in all its parts, and the original packaging must be in the same condition in which it was delivered to the Customer;

The "Right of Withdrawal" cannot be exercised on only part of the purchased product, as this right applies solely and exclusively to the purchased product in its entirety.

1.5 The right of withdrawal lapses entirely if the essential conditions of integrity of the item (packaging and/or contents) are not met, and in cases where REB&RAC SPA SRL establishes:

- careless use of the item that has compromised its integrity, or the use of any consumables; the absence of the outer packaging and/or the original inner packaging or of any integral parts of the product;

- damage to the product for reasons other than its transport;

- if the right of withdrawal lapses, the goods will remain at the premises of REB&RAC SPA SRL at the Customer's disposal for collection at the Customer's expense.

1.6 Shipping costs for returning the item are borne by the Customer; delivery costs to the Customer and any other additional costs shown when placing the order will not be refunded.

1.7 The item being shipped remains under the full responsibility of the Customer until it has been received at our premises, as evidenced by proof of receipt.

1.8 If the item is damaged during transport, the product may be returned by the Customer and REB&RAC SPA SRL will notify the Customer (within 5 working days of receiving the item) so that the Customer can promptly file a claim against the courier and obtain reimbursement of the value of the item (if insured).

1.9 REB&RAC SPA SRL is in no way liable for damage, theft or loss of items returned using uninsured shipping.

1.10 Upon arrival at our premises, the returned product will be examined to assess any damage or tampering not caused by transport. If the packaging and/or the original packaging is damaged, REB&RAC SPA SRL will withhold a percentage of the refund due, which may not exceed 10%. Except as expressly indicated in point 5.c of the "Right of Withdrawal" section, REB&RAC SPA SRL will refund the Customer the full amount paid within 14 days of the return of the goods, by reversing the amount charged to the Credit Card or by Bank Transfer. In the latter case, the Customer must promptly provide the bank details (IBAN of the invoice holder) to which the refund should be made.

PRIVACY

The data controller is REB&RAC SPA SRL. The personal data requested when placing an order are collected and processed in order to fulfill the Customer's express requests and will under no circumstances be transferred to third parties. REB&RAC SPA SRL guarantees its Customers compliance with personal data protection legislation, governed by EU Regulation 2016/679 (GDPR) and subsequent amendments and additions.